Overview

AppDirect’s Support team is here to help Marketplace owners, ISV and Developers find success with the AppDirect ecosystem.  Our support model empowers you to be the first line of defense for your customers.  Consider AppDirect Support to be an extension of your Helpdesk, your tier two support line to help you when you have questions about the AppDirect product line.

Global Support Operations

AppDirect offers support around the globe, 24/7.  Response and ticket submission resolution times are based on your specific service level agreement.  

Submit an issue

Use our online support portal to submit your issue ensures complete information transmission.  Or, you can email us at support@appdirect.com. Should you choose to email us at , be sure to include the following information at a minimum:

  1. Description of Issue
  2. User email address(es)
  3. Company Name
  4. Error Message
  5. Steps to Reproduce
  6. Additional Notes
  7. (Microsoft Issues) :  Has there been any changes made directly on MOP? If so, what was done?
  8. Screenshots

Resources

Knowledge Base
Marketplace Manager - User Guide

API Documentation

Training

AppDirect Blog