On-Demand Videos

Learn the basics through our introductory on-demand demonstration and self-paced interactive videos. Video tutorials are listed by platform marketplace role. All videos open in a new browser window.  When completed, users may need to close both windows to completely exit the video course.

Please note that you may need to adjust your browser or screen resolution for optimal viewing.  Video load and run times vary depending on your Internet connection speed.

Self-paced interactive videos may require an additional login.

Marketplace Customers

Company Administrator and Billing Administrator

The Company Administrator and Billing Administrator are generally end-customer roles within your AppMarket.  AppDirect recommends all Marketplace Administrators (i.e. Channel Administrators, etc.) review the below video courses, which represent typical tasks performed by Company and Billing Administrators.  

Marketplace Administrators

All Marketplace Administrators

Customer Support

The Customer Support role creates registered companies on a marketplace and invites their first user to register and activate an associated user account. They can also administer user account settings for all registered users on a marketplace.  

Sales Support

The Sales Support role creates registered companies on a marketplace and invites their first user to register and activate an associated user account. They can also buy products and bundles on behalf of any other user.

  • Creating Bulk Subscription Orders, (5:15 min, demonstration)
    A quick demonstration of how Sales Support representatives and Channel Administrators create subscription orders using the import tool instead of the user interface.

Marketplace Manager (formerly, Channel Administrator)

The Marketplace Manager oversees users, companies, and products on a marketplace. Channel Administrators can perform the same tasks as other marketplace administrators and more including configuring marketplace settings.

​Microsoft Cloud Service Provider (CSP) and the AppMarket

Microsoft CSP Migration to the AppMarket,  (9:35 min, contains audio)
This course consists of two videos:

Configuring Google Apps for Marketplace Managers

​Purchasing G Suite as a Company Administrator